Operations Director
Position Description – Operations Director
Reports to: Deputy Director
Position Summary: The Operations Director (OD) is part of the Organizational Management Team, and is responsible for oversight and implementation of all day-to-day internal operations of the Center. The Operations Director will implement day-to-day bookkeeping, process and initiate accounts payable and receivable, and fulfill other administrative duties as listed below.
This position is a full-time salaried and 100% in-person position located in Milwaukee, WI. Work-related driving will be required, and as such, applicants must possess a valid Driver’s license, a reliable vehicle, and maintain (at a minimum) liability insurance on the vehicle.
Core Role Responsibilities:
● Day-to-day bookkeeping including prepping of accounts payable and receivable, in addition to making bank deposits as needed, payroll preparation, and assisting the Deputy Director with accounting-related data entry, audit prep, and financial reporting.
● Staff the front desk during regular business hours Monday through Friday when there are no volunteers available to cover it; this includes answering phones, accepting deliveries and mail; conducting tours; maintaining the reception area; taking notes during staff meetings; etc.
● Manage and maintain building and equipment-related vendor contracts and relationships, including but not limited to building repair and cleaning services; tech and tools equipment and services; financial services; event vendors, etc.
● General Administrative Duties included but not limited to; processing all incoming and outgoing mail; maintaining digital and paper filing systems; making copies; ordering office supplies and merchandise; data entry; intake and processing of donations; organization of Food Bank and Free Clothing areas; etc.
● Provide event planning and logistical support for all staff-related meetings and activities, as well as assist Associate Director with planning and logistics for all center-related events and activities, and support staff with logistics related to travel.
● Work in close collaboration with the Deputy Director to create Standard Operations Procedures for staff in regards to tech and tools, administrative tasks, building security protocols, etc.
315 West Court Street, Milwaukee, Wisconsin 53212 (414) 271- 2656 www.mkelgbt.org
● Potentially manage up to one administrative assistant staff and up to 2 administrative interns, and assist the Associate Director with content maintenance on the website and day-to-day scheduling and management of administrative volunteers.
● Create a welcoming, inclusive, and safe environment for visitors to the Center.
● Participate in weekly management team, staff, and financial team meetings, and provide reporting content prior to and post as requested.
● Other job duties as assigned
Required Experience and Skills:
▪ A minimum of 5 years in an Office Management or Operations Director role, with financial responsibility related to accounts payable and receivable and vendor contract and relationship management being a key aspect of that role. Experience in the Non-profit industry, or private, government, private, or foundational funding entities in same or similar role preferred.
▪ Intermediate to advanced knowledge of and experience using Quickbooks/Quicken ▪ A minimum of 1-year experience in managing staff or high-level volunteers
▪ Highly developed sense of ethics and a proven track record of trustworthiness to be in this role.
▪ Ability to learn and possibly create systems and processes to streamline internal tracking, recording, and compilation of data and resources.
▪ Knowledge about the diversity of LGBTQ+ identities, cultures, and communities, social and other indicators of LGBTQ+ individuals’ mental health and holistic well-being, identity development, and social justice advocacy.
▪ Excellent written and verbal communication skills
▪ Excellent interpersonal skills: Demonstrated ability to communicate cross-culturally and work effectively with individuals and groups, including those with socially marginalized identities and experiences.
▪ Ability to inspire trust and respect among colleagues and external partners. ▪ Ability to work independently and as part of a team.
▪ Organized and reliable; Proficient with current technology and communication systems as well as common office software and computer functions.
315 West Court Street, Milwaukee, Wisconsin 53212 (414) 271- 2656 www.mkelgbt.org
▪ Ability to work Monday through Friday, between 9 am and 5 am, as well as some evenings and weekends for special all-staff events as dictated by the needs of the organization.
▪ Related degree or certification(s) a plus (Finance, Business, Human Resources or Non-profit Management, etc…)
▪ Graphic Design experience using Adobe, PhotoShop, Canva, or similar tools is a plus
▪ Ability to speak and/or translate written content into Spanish or other language(s) a plus
Salary and Benefits: This is a full-time salaried position, with a base salary range of $60-70K annually, commiserate with experience and required skill sets, and negotiable upon offer of employment. Benefits include (but are not limited to) majority employer-provided health and dental insurance; long-term disability and life insurance; 13 paid holidays per year; 12 paid sick days per year; 6 paid personal days per year, and a generous paid vacation benefit.
To Apply: Please send a cover letter and resume to Deputy Director Angelique Rogers at arogers@mkelgbt.org. Please, no in-person or over-the-phone inquiries.
Process: Applications will be reviewed on a rolling basis, and we will begin the outreach process for interviews as soon as we feel we have a qualified and diverse pool of applicants to choose from. It is our desire to fill this position no later than September 1st of 2022. If you are not selected to participate in the interview process, you will receive notification via email at which time we have filled the position.
If you are selected as a potential candidate for a first interview, the first step will be a brief meet-n-greet call to review the job description and ask questions geared towards determining if you will move to the first interview.
If you are selected for a first interview, this will take place via Zoom (video conference), and with a committee of staff and directors.
Candidates who are selected for a 2nd interview may be asked to prepare a brief presentation, writing sample, show previous examples of role-related projects, or another form of skills test prior to the 2nd interview to present/review with the hiring committee during the 2nd interview. You will also be asked to provide 3 references. The 2nd interview will most likely be in person but may happen via zoom pending the availability of hiring committee members to appear in person.
315 West Court Street, Milwaukee, Wisconsin 53212 (414) 271- 2656 www.mkelgbt.org
Milwaukee LGBT Community Center is an equal opportunity employer and will recruit, hire and promote qualified persons into all job classifications without regard to race, color, religion, national origin or citizenship status, sex, gender identity or expression, pregnancy, sexual orientation, age, disability, or military status.